Privacy Policy
Zentriam Livenza ("we," "our," or "us") respects your privacy and is committed to protecting the personal and health-related information of our users ("you"). This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website zentriamlivenza.com or use our mobile application.
1. Information We Collect
Depending on how you interact with our service, we may collect the following types of information:
- Account Information: In future versions of the application, we plan to offer optional account features. At this time, no account creation or login is required to use Livenza. In such future versions, we may collect the Name, email address, and authentication credentials provided during account creation.
- User-Uploaded Data: Laboratory test results, medical reports, or image files explicitly uploaded to the application for analysis.
- Technical & Usage Data: Device hardware model, operating system version, crash logs, and app performance analytics collected automatically to maintain system health.
2. How We Use Your Information
We process your information exclusively for functional operational purposes:
- To parse and translate complex medical laboratory results into understandable, plain-language summaries using artificial intelligence.
- Report text submitted for analysis is not stored by Zentriam Livenza. It is transmitted securely for processing and discarded immediately after your summary is generated.
- To manage your account, store your session history securely, and deliver customer support.
- To send necessary administrative communications, including updates, security alerts, and system notices.
3. Health Data Privacy & AI Processing
We handle health data with maximum sensitivity:
- No Sale of Data: We do not sell, rent, trade, or monetize personal or medical health data to data brokers, advertisers, or third parties under any circumstances.
- AI Processing Safeguards: Report text is processed by a third-party AI provider via secure, encrypted channels, strictly scoped to generate your immediate plain-language summary. We evaluate and may update our AI provider over time to ensure the best privacy and accuracy standards for our users.
4. Medical Disclaimer
Zentriam Livenza is not a doctor. Livenza does not diagnose conditions, recommend treatments, or replace professional medical advice, and its explanations may not always be fully accurate. It is designed solely to help you understand your reports and have a more informed conversation with your healthcare provider.
Always confirm findings with your doctor before making any health decisions. If you are experiencing a medical emergency, contact emergency services immediately.
5. Data Retention & Account Deletion
We store personal data only as long as required to deliver our core features. You maintain full ownership of your data and can request complete account deletion, along with all associated uploaded reports, at any time through application settings or by contacting our support team.
6. Your Rights
Subject to local regulations, you hold the right to inspect, export, modify, or request erasure of all personal data held by Zentriam Livenza.
7. Contact Information
For questions or requests regarding this privacy policy, please contact our privacy compliance manager at:
Email: support@zentriamlivenza.com
Website: zentriamlivenza.com